RETURNS & EXCHANGES

  • Decodreamhouse is truly committed to making your online shopping experience as seamless and personal as possible as if you were visiting our unique gallery in person.
  • Deals in all kinds of Home Decor Products.
  • Despite our best efforts, we understand that for some reason you may want to return or exchange your purchase. We completely understand your decision, and will always use our best judgment, given the context, to ensure that our customer is always happy.

HOW MANY DAYS DO I HAVE TO RETURN MY ORDER?

  • We stand behind every item we sell and we want you to be 100% satisfied with your purchase. If you experience any defect or tear or printing error, up to 3 days from the date of delivery, you can return your purchase for money back, exchange, or credit. by visiting your account section and clicking refund.
  • Products must not be damaged and returned unused in their original condition with all original materials if not as per the expectation of the buyer.
  • The customer must upload a Video of the package if the product is received in damaged condition to initiate the process of refund.

WHAT ABOUT THE RETURN SHIPPING FEE?

We will process the refund only after the safe receipt of the product in an unused condition.

HOW MANY DAYS DO I HAVE TO CANCEL MY ORDER?

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. Cancellation can be considered after a mutual discussion between Seller and Buyer.
  • All cancellation requests will be considered strictly before the shipping/dispatch of the product, and after the dispatch of the product shipping costs both outward and inward including packaging cost will be adjusted from the refund amount if the buyer refuses to receive the Product or wants to return the same.

WHAT ARE THE CONDITIONS FOR EXCHANGES AND RETURNS?

  • All items must be in the same/original conditions as delivered by Decodreamhouse.
  • Customized orders cannot be accepted for return, refund or exchange.
  • Any item returned showing signs of any damage would not be honored for a return or exchange.
  • The buyer is responsible for returning the goods back to us in the same original condition and it is therefore advised that the return package should be strongly and adequately packed so that there is no damage of goods in transit. The goods must be sent back fully insured and returned paid for to
  • We reserve the right to reject the return of merchandise, which has been returned damaged due to inadequate packing or any other reason that caused it during transit.
  • All Clearance items are final sale. There will be no returns or exchanges on these items.

WHAT ARE THE TERMS FOR THE RETURN POLICY?

  • Returns should be received within reasonable days (7-12 days) from the date of cancellation of the order.
  • The product must be returned in the same original condition, as it was shipped with all original materials.
  • Refund will be processed after your returned shipment is checked and verified by our Customer Care team. After inspection, if the shipment is found in the original condition, the refund process will be initiated within 2-3 working days based on the mode of payment of the order.
    • For orders booked and  paid by credit/debit card the refund will be credited to the same credit/debit card within 10 working days depending on your bank and the same refund will reflected in the next statement.
  • Online return policies are separate from store return policies. However, all online purchases can be returned or exchanged at our physical store

WHAT IS THE RETURN/EXCHANGE PROCEDURE?

To return an item, simply follow the return procedures listed below: 

  • go to account section
  • and go to your orders and click refund.
  • Inform the representative from the online team that you wish to return your order.
  • Package all items with care, so the items are secure and do not get damaged during transit, enclose your online form requesting the returns.
  • If you are exchanging the item, the replaced item(s) will be shipped to you, once we have received the returned item.